Privacy Policy

Rowan Wellness Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you visit https://hipglow.shop/, place an order, or contact us.

1. Data Controller

Rowan Wellness Ltd, registered in England and Wales. Company No. 14872391. Registered address: 27 Castlefield Road, Manchester, M3 4LZ, United Kingdom. Email: info@hipglow.shop. Telephone: +44 161 399 0842.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity and contact data: name, telephone number, email address, delivery address (collected when you place an order or contact us).
• Transaction data: details of orders placed, payment method selected (payment on delivery - we do not collect or store payment card data).
• Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, products and services (where analytics cookies are consented to).
• Marketing and communications data: your preferences in receiving marketing from us and your communication preferences (where you have opted in).

3. How We Collect Your Data

• Directly from you: when you complete our order form, contact form, or send us an email or telephone enquiry.
• Automatically: via cookies and similar tracking technologies when you visit our website (subject to your consent preferences - see Section 8).
• From third parties: analytics providers (Google Analytics) and advertising platforms (Google Ads) where you have consented to such cookies.

4. Legal Bases for Processing (UK GDPR Article 6)

• Contract performance (Art. 6(1)(b)): processing your order, arranging delivery and handling returns.
• Legitimate interests (Art. 6(1)(f)): fraud prevention, network and information security, improving our website.
• Consent (Art. 6(1)(a)): analytics and marketing cookies; email marketing communications where opted in. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c)): compliance with tax and accounting obligations.

5. How We Use Your Data

• To process and fulfil your order and arrange payment on delivery.
• To respond to your enquiries and provide customer support.
• To send order confirmation and delivery updates (by phone or email).
• To comply with legal and regulatory obligations.
• To analyse website usage and improve our content and user experience (analytics cookies, where consented).
• To serve relevant advertisements via Google Ads (marketing cookies, where consented).

6. Google Services

This website uses Google Analytics and Google Ads (including Remarketing). These services may set cookies on your device to collect information about your use of our website. This data is transferred to Google servers, which may be located in the United States or other countries outside the UK/EEA. Google processes this data as a data processor on our behalf under Standard Contractual Clauses approved by the UK ICO.

We have implemented Google Consent Mode v2. All Google advertising and analytics cookies are set to denied by default. They are only activated if you explicitly accept the relevant cookie categories via our cookie banner. You may withdraw consent at any time by using the "Manage Preferences" option in our cookie banner.

For more information about how Google uses data, see policies.google.com/privacy.

7. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

• Delivery and logistics partners (to fulfil your order) - under data processing agreements.
• IT and hosting service providers - under data processing agreements with appropriate safeguards.
• Google LLC - as described in Section 6.
• HMRC and other regulatory authorities - where required by law.

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses or UK adequacy decisions).

8. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time via the "Manage Preferences" link in our footer or cookie banner.

9. Data Retention

• Order and transaction data: retained for 7 years (UK tax and accounting obligations).
• Customer enquiry data: retained for 2 years from the date of the last contact.
• Cookie/analytics data: as per the retention periods of the relevant cookie (see Cookie Policy).

10. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): to request deletion of your data where there is no overriding legal basis for retention.
• Right to restrict processing: to ask us to limit how we use your data.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
• Right to object: to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@hipglow.shop. We will respond within one calendar month.

11. Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: ico.org.uk.

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

12. Security

This website is served over HTTPS. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at hipglow.shop/privacy-policy.html with the "Last updated" date at the top.

14. Contact

For any data protection queries, please contact: Rowan Wellness Ltd, 27 Castlefield Road, Manchester, M3 4LZ, United Kingdom. Email: info@hipglow.shop. Telephone: +44 161 399 0842.